Shipping Policy

Last Updated: April, 2024

At Rima Singh Art, we strive to provide you with a smooth and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping of tangible products from our base in Dubai, United Arab Emirates.

1. Shipping Destinations

We ship to the following regions:

• Domestic (UAE): All emirates.
• International: Most countries worldwide. Please note that there may be restrictions on certain products for specific international destinations.

2. Shipping Methods and Costs

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 3-7 business days for domestic shipments and 7-14 business days for international shipments.
• Express Shipping: Estimated delivery within 1-3 business days for domestic shipments and 3-7 business days for international shipments.

Shipping costs are calculated at checkout based on the destination, shipping method selected, and the weight and dimensions of the package.

3. Order Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been processed and shipped.

4. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order. Please allow 24-48 hours for the tracking information to update.

5. Customs, Duties, and Taxes

For international shipments, customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient and vary by country. Please contact your local customs office for more information on these charges.

6. Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, customs clearance processes, or any other unforeseen circumstances beyond our control. We appreciate your understanding and patience.

7. Shipping Address

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize you have made an error in your shipping address, please contact us immediately at [email protected].

8. Damaged or Lost Shipments

If your shipment is damaged or lost in transit, please contact us at [email protected] within 7 days of receiving your order (or the estimated delivery date). We will work with the shipping carrier to resolve the issue and ensure you receive your order.

9. Contact Information

If you have any questions or concerns about this Shipping Policy or need further assistance, please contact us at:

• Email: [email protected]
• Address: Dubai, United Arab Emirates

We are here to help and ensure you have a positive shopping experience with us.